Location: Ghitorni, New Delhi
About the Company
Flixstudio is AI powered Photo studio, Based in Poland, that helps Fashion brands across the world for their e-commerce images. We make it easier for our clients to choose model by giving them Models of multiple shape size body type ethnicity demographics etc, Partner with world class modeling agencies, One stop shop for exploring world class model, eliminating the effort of talking to multiple modeling agency and most importantly, we have AI based - Model profile Screening system to filter out best models available in the market.
Also, we have AI based Styling & pairing recommendation - DIY Look creator - Team of expert fashion stylists - all focus on achieving the desired look and aesthetic for the clothing being showcased.
About the Role
This role requires a keen understanding of the fashion industry, market trends, and exceptional interpersonal skills to effectively interact with clients.
Roles & Responsibilities:
- Customer Success Strategy: Develop and execute a comprehensive customer success strategy that aligns with the company's business objectives and customer needs.
- Team Leadership: Lead and mentor the Customer Success Managers to drive customer success initiatives and achieve customer retention and satisfaction goals.
- Customer Relationship Management: Oversee key customer relationships and act as a strategic advisor to clients, ensuring their success and growth with our solutions.
- Customer Advocacy: Champion customer needs and feedback within the organization, advocating for improvements and delivering exceptional customer experiences.
- Customer Onboarding: Collaborate with the onboarding team to ensure a smooth and successful customer onboarding process that sets the foundation for long-term success.
- Data Analysis and Metrics: Monitor and analyze customer success metrics and key performance indicators to measure the effectiveness of customer success initiatives and identify areas for improvement.
- Cross-functional Collaboration: Collaborate with sales, marketing, product, and support teams to ensure a seamless and cohesive customer experience.
- Renewals and Expansion: Drive customer retention and expansion opportunities by identifying upsell and cross-sell opportunities and facilitating contract renewals.
- Customer Success Programs: Develop and implement customer success programs, including training, webinars, and customer engagement initiatives.
- Customer Feedback Loop: Establish a strong feedback loop with customers to gather insights, measure customer satisfaction, and drive continuous improvement.
Requirements
- 4+ years of experience in fashion merchandising.
- Proven track record of driving customer success, retention, and revenue growth in a B2B SaaS environment.
- Strong leadership and team management skills, with a focus on mentorship and talent development.
- Exceptional communication and interpersonal skills to effectively engage with customers and internal stakeholders.
- Strategic thinking and problem-solving abilities to address customer needs and challenges.
- Customer-centric approach with a passion for delivering exceptional customer experiences.
- Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and business requirements.